Care Coordination & Support

Care Coordination & Support

We do the running around so you don't have to.

Healthcare is a maze of phone calls, faxes, forms, and follow-ups. Most of it was never supposed to be your job.

One Call. We Do the Rest.

The system, navigated for you.

Specialists, imaging, prior authorizations, records, insurance, the dietitian and the PT and the behavioral health referral — every part of your care that lives outside our clinic is something we coordinate, follow up on, and chase down when it doesn't get done. You handle your life. We handle the system.

Fighting Uphill

The Healthcare System Wasn't Built to Connect

Specialists don't talk to each other. Records don't follow you. Prior authorizations sit in a queue for weeks. You leave every appointment with a referral, a form, or a phone number — and a quiet expectation that you'll figure out what to do with it.

That's not how it should work. And at BeWell, that's not how it works.

Empowerment

You always know what's happening with your care.

You shouldn't have to call three people to find out what your specialist said. Your BeWell team is the central point — we have the records, we have the conversation history, we know what's pending and what's done. Whenever you have a question about anything happening in your care, you call one number and get a real answer.

The BeWell Approach

Why We're Different

Care coordination at most clinics means handing you a referral and wishing you luck. We do it differently.

When you need a specialist, your BeWell team finds the right one — not just the first one with availability. We send the records, write the referral context that helps them help you, handle the prior authorization, and follow up on what they say. When you need imaging, we get it ordered and read, and we sit down with you to walk through the results. When you need a hospital follow-up, we already have the discharge summary before you walk in. When something doesn't get done, we chase it.

Your membership also opens up our extended network — registered dietitians, behavioral health specialists, personal trainers, holistic practitioners, and physical and occupational therapists. The people who help with the parts of your health that live outside a typical clinic visit. We make the introductions. We coordinate the schedules. We keep the picture connected.

You have one team. One number to call. One place where everything happening in your care is tracked, followed up on, and explained to you in plain English. The system doesn't make that easy. We do.

Getting to Know You

We start by mapping your full care picture — every specialist you see, every medication you're on, every condition being managed, every test or referral that's been sitting in your inbox. Bring whatever you have. We'll piece it together from there.

Building Your Plan

We identify what's overdue, what's missing, what's redundant, and what needs better coordination. We make the calls, send the records, get the prior authorizations moving, and bring in the specialists, dietitians, or therapists who should be part of your care.

Starting Together

We sit down with you to walk through everything that's been set up, scheduled, and submitted on your behalf. You leave knowing exactly what's happening, who's involved, and what to expect next.

Staying With You

Things will come up. Imaging gets denied, specialists go on leave, a new symptom needs a new referral. Whatever it is, you call us. We handle it — and we keep you in the loop the whole way through. One call. We do the rest.

Every BeWell member gets the same priority access to our team — direct messaging, easier scheduling, and the wellness support that keeps your health journey on track between visits. In person or via telehealth, wherever you are.

Most member messages get a real-time response during business hours, with after-hours messages answered first thing the next morning. We're working to expand to 24/7.